A Ventre Medical Company

Call Center Manager- Bilingual (English/Spanish)-REQUIRED

Full Job Description

Are you looking to make a high impact with a premiere, fast-growing medical practice in South Florida?

Who We Are:

My Psychiatrist is a highly-respected psychiatric practice with locations throughout Broward, Dade and Palm Beach counties. We are one of the largest mental health groups in Florida, boasting 57 clinicians specializing in the treatment of a broad range of conditions. And we are growing – with plans to open more locations serving a broader geography and expanding availability to our high-demand services.

The Call Center Supervisor will be responsible for providing and contributing to the company’s mission, vision, and values, and will be responsible for the successful operation of the Call Center team and training. The main objective is to coach, mentor and develop the Call Center Agents, including performance management and process improvement.

What You Bring:

  • High School and / or GED required. Bachelor’s Degree in Business preferred but not required
  • 4+ years’ experience in Call Center or an outbound call center environment
  • Must be fluent in English and Spanish
  • Strong written and verbal skills to communicate with senior management and staff
  • Highly detail-oriented with the ability to properly prioritize
  • Self-motivated team player

What You’ll Do:

  • Responsible for the hiring and training of call center agents so that they are prepared to assist and resolve patient questions and complaints.
  • Ensure Call Center Representatives (CCR) understand and comply with all call center objectives, performance standards, and policies.
  • Train new Call Center Representatives as required to meet quotas.
  • Answer agent questions regarding best practices or how to handle difficult calls.
  • Oversee and ensure conflict resolution between CCR and customers.
  • Develop presentations and talks to motivate and educate call center agents (CCR).
  • Identify operations issues and suggest possible improvements.
  • Assist with overflow of calls and other Call Center duties.
  • Provide coaching and assistance to call center agents on an ongoing basis to develop agents’ skills.
  • Develop presentations and talks to motivate and educate call center agents (CCR).
  • Perform other responsibilities and assignments as assigned

If you are a motivated, skilled with experience in the Healthcare Industry, we would love to make you part of the rapidly growing My Psychiatrist team.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Hollywood, FL 33024: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience with training in a call center?


  • Call center management: 3 years (Required)

Work Location: One location

To apply for this job email your details to Careers@mypsychiatrist.com

Our Patients Love Us

I am always welcomed and treated professionally by all the staff. I want to say that if the staff becomes overwhelmed Dr. Joubert will come out and call me himself. It nice to see that they work as a team Doctors and Staff. It's a real pleasure to visit this office everyone has a smile and in constant camaraderie thank you this was a great day.

Rosemary B.

I was especially impressed with the thoroughness of all aspects of my experience with Ventre Medical. Despite the limitations of personal contact due to the pandemic, I never felt that my care was compromised. The staff was attentive in every way, and my experience with Dr. Caro was also thorough, enjoyable and comforting. Yes, 5 stars

Don G.

We had a lovely first visit with Dr. Caro! He cares very much, we felt after our visit with him! I felt that there would be some light at the end of our visit, for me as my husband's caregiver! Thank you to the staff who all we just lovely to us as well!

Sanford B.