A Ventre Medical Company

Patient Accounts Specialist 

Job Title: Patient Accounts Specialist
Reports To: Director of Revenue Cycle Management
Position: Full-Time
Location: Hollywood
Company: My Psychiatrist

Position Overview:
We are seeking a highly detail-oriented and organized individual to join My Psychiatrist, the fastest growing outpatient behavioral health group in Florida. The Patient Accounts Specialist is responsible for managing patient billing and accounts within the Revenue Cycle Management Department. This role requires a meticulous and efficient individual who can effectively communicate with patients, insurance companies, and clinic staff to ensure accurate and timely billing and collections.

Essential Duties and Requirements:

1. Billing and Coding:
o Prepare and submit accurate insurance claims and patient statements.
o Ensure proper coding for behavioral health services in accordance with current coding
guidelines (ICD-10, CPT).
o Verify insurance coverage and benefits for patients.
2. Patient Account Management:
o Maintain and manage patient accounts, ensuring all information is accurate and up-to-date.
o Process payments, post charges, and reconcile accounts.
o Follow up on unpaid claims, denials, and discrepancies.
3. Customer Service:
o Serve as the primary point of contact for patients regarding billing inquiries and account
o Provide excellent customer service, addressing patient concerns and questions promptly
and professionally.
o Assist patients with payment plans and financial assistance options as needed.
4. Collections:
o Implement effective collection strategies to reduce outstanding balances.
o Contact patients regarding overdue accounts and arrange for payment.
o Work with third-party collection agencies when necessary.
5. Compliance and Reporting:
o Ensure compliance with all federal, state, and local regulations related to billing and
o Prepare and analyze reports on account statuses, collection activities, and financial
o Participate in audits and reviews to ensure accuracy and compliance.
6. Collaboration:
o Work closely with clinical staff, administrative staff, and insurance companies to resolve
billing issues.
o Collaborate with the Revenue Cycle Manager to improve processes and efficiencies
within the department


  •  High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare
    administration, business, or related field preferred.
  • Minimum of 2 years of experience in medical billing and collections, preferably in a behavioral
    health setting.
  • Proficiency in medical billing software and electronic health records (EHR) systems.
  • Strong understanding of insurance processes, coding (ICD-10, CPT), and healthcare regulations
  • Excellent communication, organizational, and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with strong problem-solving abilities.

What We Offer:

  •  Competitive compensation
  •  401k and competitive 401k Match
  • Comprehensive Benefits Package: health, vision, dental, and life insurance
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Contribution to improving healthcare quality and patient safety

About Us:
At My Psychiatrist, we are revolutionizing psychiatric care. With a mission to make mental health services accessible and affordable, we offer personalized, high-quality care across an expansive network. Operating in Florida, with cutting-edge telemedicine and state-of-the-art facilities in cities including Miami, Hollywood, Oakland Park, Boca Raton, and Orlando, and with expansions underway, we are the premier and fastest-growing mental health practice group in the region. Join us in transforming lives and advancing mental well-being.

Join My Psychiatrist and be part of a team that values your skills and passion for making a lasting impact in the mental health sector. Apply now to take the next step in your career!

Contact Us:
If you are driven by the desire to make a lasting difference, both individually and collectively and are seeking an engaging and fulfilling career opportunity, reach out to Diana Paul directly via email at dianapaul@mypsychiatrist.com.

To apply for this job email your details to dianapaul@mypsychiatrist.com