Psychometrics Scheduling Coordinator

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Great Clinical Decisions Begin With Great Coordination.

Exceptional psychological care doesn’t begin when testing starts.

It begins long before the first assessment is administered.

It begins with access.

With preparation.

With operational precision.

The Psychometrics Scheduling Coordinator is the person who makes that happen.

This role is the operational backbone of our Psychological Testing Program—connecting patients, psychologists, psychometrists, providers, insurance teams, and clinical operations into one seamless experience.

We are looking for someone who thrives on creating order, solving complex operational challenges, and ensuring every patient begins their testing journey with clarity and confidence.

Because behind every accurate diagnosis is a system that works.

The Why Behind the Role

Psychological testing changes lives.

It provides answers.

It guides treatment.

It creates clarity for patients, families, providers, schools, and employers.

But none of that happens without exceptional operational coordination.

The Psychometrics Scheduling Coordinator ensures patients move through the testing process efficiently—from referral to authorization, scheduling, preparation, and completion.

Your work directly impacts:

  • Patient access
  • Diagnostic timelines
  • Provider productivity
  • Schedule utilization
  • Authorization accuracy
  • Department growth
  • Patient experience

This is where operational excellence becomes clinical excellence.

The Role

As the Psychometrics Scheduling Coordinator, you will lead the day-to-day operational coordination of My Psychiatrist’s Psychological and Neuropsychological Testing Program.

You will serve as the central point of coordination for:

  • Psychological testing referrals
  • Insurance review
  • Prior authorization
  • Scheduling optimization
  • Patient communication
  • Program workflow
  • Clinical operations support

Working alongside our supervising Psychologist, Psychometrists, Verification of Benefits team, Patient Care Liaisons, and referring providers, you will help create a seamless experience that supports both patients and clinicians.

Your success will be measured by one simple outcome:

Patients receive timely access to testing while clinicians maintain productive, fully optimized schedules.

What You’ll Own

Referral Intake & Patient Access

You will become the primary operational contact for our Psychometrics Program.

Responsibilities include:

  • Managing all incoming psychological testing referrals
  • Reviewing insurance requirements and referral eligibility
  • Determining appropriate testing pathways
  • Coordinating external referrals when services cannot be provided internally
  • Initiating PCP referrals when required by payer guidelines

Prior Authorization & Insurance Coordination

You’ll own one of the most critical components of patient access.

Responsibilities include:

  • Preparing and submitting prior authorizations
  • Tracking authorization status proactively
  • Coordinating closely with our Verification of Benefits (VOB) team
  • Communicating insurance benefits and patient financial responsibility clearly
  • Escalating authorization barriers before they delay patient care
  • Maintaining complete documentation throughout the authorization process

Schedule Optimization

You won’t simply fill calendars.

You’ll optimize them.

You’ll:

  • Monitor Psychologist and Psychometrist schedules daily
  • Maintain consistent schedule density
  • Proactively fill cancellations and schedule gaps
  • Confirm appointments and patient readiness
  • Improve show rates through thoughtful pre-visit planning
  • Ensure patients arrive fully prepared for testing

Patient Communication & Program Coordination

You’ll become the trusted point of contact throughout the testing journey.

Responsibilities include:

  • Managing departmental email and voicemail
  • Providing appointment reminders and preparation instructions
  • Coordinating patient communication in English or Spanish
  • Guiding patients through each step with professionalism, empathy, and clarity
  • Supporting seamless transitions between referring providers and testing services

Clinical Operations & Workflow Excellence

You’ll partner closely with:

  • Supervising Psychologist
  • Psychometrists
  • Verification of Benefits
  • Patient Care Liaisons
  • Referring Providers
  • Clinical Operations

Together, you’ll strengthen workflows, improve access, and ensure operational consistency across the department.

Systems, Documentation & Operational Accuracy

You’ll maintain exceptional operational discipline by:

  • Documenting referrals, scheduling activity, authorizations, and patient communication accurately
  • Maintaining complete patient demographics and insurance information
  • Protecting confidentiality and HIPAA compliance
  • Following established workflows, escalation pathways, and scheduling standards
  • Helping improve systems as the department continues to grow

Required

  • High school diploma or equivalent
  • Associate’s or Bachelor’s degree in Healthcare Administration or a related field preferred
  • Minimum one year of experience in one or more of the following:
    • Healthcare scheduling
    • Prior authorization
    • Patient access
    • Insurance coordination
    • Medical office operations
    • Contact center healthcare support
  • Strong understanding of:
    • Insurance verification
    • Prior authorization workflows
    • Healthcare scheduling
    • Patient communication
  • Bilingual English and Spanish
  • Exceptional organizational skills
  • Strong follow-through and accountability
  • High attention to detail
  • Experience using Electronic Health Records (EHR) and scheduling platforms

Preferred

  • Behavioral health experience
  • Psychological or neuropsychological testing program experience
  • Experience with Tebra or comparable EHR platforms
  • Experience coordinating specialty clinical programs

What Success Looks Like

Successful Psychometrics Scheduling Coordinators:

  • Keep Psychologist consultation schedules consistently full
  • Maintain productive Psychometrist testing schedules
  • Secure prior authorizations before appointments
  • Minimize scheduling gaps and cancellations
  • Build trust with patients through proactive communication
  • Coordinate seamlessly across multiple departments
  • Operate independently while maintaining exceptional attention to detail

Patients receive timely access.

Providers remain productive.

The program continues to grow.

What You’ll Find Here

Compensation & Benefits

  • Competitive compensation
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Paid Time Off and paid holidays

Professional Growth

  • Structured onboarding and training
  • Direct collaboration with Psychologists and Clinical Operations leadership
  • Exposure to psychological testing, psychiatry, integrated behavioral health, and multidisciplinary care
  • Opportunities to grow into advanced Clinical Operations and Program Management roles
  • Participation in initiatives that directly influence organizational growth

Environment

  • Physician-led leadership
  • Operationally sophisticated systems
  • Collaborative multidisciplinary teams
  • A culture built around accountability, curiosity, and continuous improvement
  • An organization intentionally designed for sustainable growth

Why This Role Matters

Answers change lives.

Psychological testing helps patients understand themselves more clearly, receive accurate diagnoses, access appropriate treatment, and move forward with confidence.

The Psychometrics Scheduling Coordinator makes those answers possible.

Your work removes barriers.

Creates access.

Protects quality.

Supports clinicians.

Guides patients through moments of uncertainty with professionalism and care.

That impact reaches far beyond a calendar.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated platform brings together:

  • Psychiatry
  • Talk therapy
  • Psychological testing
  • TMS & neuromodulation
  • SPRAVATO®
  • Patient operations
  • Clinical research

We are building systems that support clinicians, improve patient access, and create mental healthcare that is scalable, human, and built to last.

Clinical Operations is where that vision becomes reality.

And the Psychometrics Scheduling Coordinator is central to that mission.

Ready to Build Something That Matters?

If you value structure, ownership, precision, and the opportunity to make a meaningful impact behind every diagnosis—

See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com

To apply for this job email your details to dianapaul@mypsychiatrist.com

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