Medical Assistant (Bilingual – Spanish/English)

Exceptional Care Is Built Through Precision, Preparation, and Human Connection

At My Psychiatrist, patients remember more than their appointment.

They remember how they were treated.

They remember whether they felt supported.

They remember whether every interaction reflected professionalism, compassion, and competence.

The Medical Assistant helps make that possible.

This is not simply a clinical support role.

It is a patient-facing position that sits at the intersection of clinical care, operational excellence, and human connection.

We are looking for someone who takes pride in being prepared, organized, accountable, and responsive—someone who understands that exceptional patient experiences are created through hundreds of small details executed consistently and well.

Because great healthcare isn’t built by chance.

It’s built by people.

The Why Behind the Role

Mental healthcare works best when patients feel supported and providers have the tools, information, and operational support they need to focus fully on care.

The Medical Assistant plays a critical role in creating that environment.

From preparing patients and managing clinical workflows to coordinating medication requests and supporting telehealth visits, your work helps create continuity, efficiency, and trust throughout the patient journey.

Your impact extends far beyond the exam room.

You help create the conditions that allow exceptional care to happen.

The Role

As a Medical Assistant at My Psychiatrist South Miami, you will support psychiatrists, psychiatric nurse practitioners, residents, and clinical teams serving patients across the lifespan.

You will work closely with:

• Psychiatrists
• Psychiatric Nurse Practitioners
• Psychiatry Residents
• Clinical Operations
• Patient Care Liaisons
• Pharmacies
• Laboratories
• Patients and families

Your work directly supports:

• Clinical efficiency
• Appointment readiness
• Medication management
• Patient communication
• Telehealth operations
• Continuity of care

This role requires someone who combines clinical knowledge with strong communication, professionalism, and attention to detail.

What You’ll Own

Patient Preparation & Clinical Support

• Prepare patients for psychiatric evaluations and follow-up visits
• Obtain and document vital signs accurately
• Ensure providers have complete and accurate patient information prior to appointments
• Support both in-person and telehealth clinical workflows
• Administer medications and injections as ordered by providers and organizational protocols
• Observe patient responses and communicate concerns appropriately

Medication Management & Patient Communication

• Assist with prescription refill requests and medication coordination
• Communicate with pharmacies regarding medication fulfillment and authorization needs
• Utilize HIPAA-compliant texting platforms for patient communication
• Guide patients through next steps with professionalism and clarity
• Support medication adherence and continuity of care through timely follow-up

Care Coordination

• Serve as a liaison between patients, providers, pharmacies, laboratories, and internal teams
• Support Psychiatry Residents with chart preparation and workflow coordination
• Facilitate continuity of care through organized communication and follow-through
• Escalate patient concerns appropriately and ensure resolution pathways are followed

Documentation & Clinical Accuracy

• Maintain accurate patient records within the Electronic Health Record (EHR)
• Enter, track, and manage laboratory orders and results
• Ensure all documentation is complete, timely, and compliant
• Maintain HIPAA and OSHA compliance standards at all times
• Protect patient privacy and confidentiality without exception

Required

• Fluent Spanish and English
• Full-time availability
• Experience in a clinical healthcare support role
• Strong understanding of medical terminology and clinical workflows
• Experience with Electronic Health Records (EHR)
• Ability to support both in-person and telehealth patient care
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational discipline
• Ability to work effectively with pediatric, adolescent, adult, and geriatric populations

Preferred

• Certified Medical Assistant (CMA) credential
• Psychiatry, behavioral health, or outpatient healthcare experience
• Experience supporting physicians, nurse practitioners, or multidisciplinary clinical teams

What Success Looks Like

Successful Medical Assistants at My Psychiatrist:

• Keep providers prepared and supported throughout the day
• Create seamless experiences for patients
• Maintain highly accurate clinical documentation
• Coordinate medications and patient communication efficiently
• Anticipate needs before they become problems
• Balance clinical precision with empathy and professionalism

Patients feel supported.

Providers feel prepared.

Care moves forward smoothly.

What You’ll Find Here

Compensation & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off
• Paid holidays

Professional Development

• Structured onboarding and training
• Exposure to psychiatry, psychotherapy, TMS & neuromodulation, psychological testing, and integrated behavioral healthcare
• Opportunities for growth within clinical operations and leadership pathways
• Access to experienced clinicians and multidisciplinary teams

Environment

• Physician-led leadership
• Operationally sophisticated systems
• Collaborative and mission-driven culture
• Strong clinical support infrastructure
• An organization intentionally built for sustainable growth

Why This Role Matters

Patients often see the provider.

But they experience the entire system.

The Medical Assistant helps ensure that system works.

Your preparation, communication, and attention to detail help create a patient experience that feels organized, professional, and supportive.

That work matters.

Every single day.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated platform includes:

• Psychiatry
• Talk therapy
• Psychological testing
• TMS & neuromodulation
• SPRAVATO®
• Patient operations
• Clinical research

We are building systems that support both clinicians and patients—creating mental healthcare that is scalable, human, and built to last.

This role is part of that vision.

Ready to Build Something That Matters?

If you value professionalism, accountability, precision, and meaningful human impact—

See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com