Patient Access Specialist

More Than Scheduling. Help Patients Find the Right Provider.

At My Psychiatrist, we believe the patient experience begins long before the first appointment.

It begins with the first person who answers.

We’re looking for a bilingual Patient Access Specialist to make that first experience exceptional.

You’ll become knowledgeable about our providers, specialties, locations, availability, languages, and services—and guide patients from curiosity to confidence, from inquiry to appointment.

We’re looking for someone who brings customer service, diligence, accountability, and follow-through.

As a Patient Access Specialist at our Contact Center, you’ll become one of the first connections between patients and the care they need.

Why This Opportunity

My Psychiatrist is a growing, physician-led behavioral health organization bringing together:

Psychiatry | Therapy | Psychological & Neuropsychological Testing | TMS & Neuromodulation | SPRAVATO® | Patient Operations

Everything we build is grounded in one belief:

Exceptional patient care happens when clinical excellence, operational precision, and human connection work together.

As a Patient Access Specialist, you’re one of the first people responsible for making that happen.

And as My Psychiatrist grows, we want the people helping us build it to grow with us.

You’ll have the infrastructure and benefits to support you:

• Competitive hourly compensation
• Additional earning potential through performance incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Tenure recognition
• Structured onboarding and hands-on training
• Ongoing coaching, mentorship, and guidance
• Professional development
• Collaborative, physician-led behavioral healthcare environment

Grow as we grow. Build a strong track record, take ownership, and position yourself for greater responsibility within Patient Access, Contact Center Operations, and future leadership opportunities.

What You’ll Do

Provider Matching & Patient Access

• Guide qualified patients into scheduled appointments across Psychiatry, Therapy, Psychological Testing, TMS, and specialty behavioral health services
• Walk patients through scheduling, intake expectations, and insurance-related questions with clarity and professionalism
• Learn our providers, specialties, services, locations, languages, availability, and insurance participation
• Help patients navigate provider options based on established non-clinical criteria
• Recognize when a question requires clinical guidance and escalate appropriately

You won’t diagnose or determine treatment. You’ll help patients navigate their options and connect with the right place to start.

Patient Experience & Communication

• Deliver professional, responsive, and empathetic communication in English and Spanish
• Communicate with patients through phone, text, email, and approved digital channels
• Build trust through listening, clarity, responsiveness, and reliable follow-through
• Maintain professional communication with patients, referral sources, providers, and internal teams
• Help patients feel informed, supported, and confident about what happens next

Follow-Up & Follow-Through

• Maintain organized follow-up workflows
• Reconnect with patients when information or action is still needed
• Document communication attempts and outcomes accurately
• Follow up when you say you will
• Close the loop instead of assuming someone else handled it
• Escalate unresolved issues appropriately

Referral Coordination & Partner Support

• Support referral pipeline management in partnership with Business Development, Marketing, Clinical Operations, and Contact Center leadership
• Maintain organized tracking of referral activity, patient status, and scheduling outcomes
• Proactively escalate referral-partner concerns or operational issues
• Help ensure referred patients receive timely, accurate follow-through

Documentation & Operational Excellence

• Document patient interactions and scheduling activity accurately
• Maintain current patient demographics, insurance information, and referral documentation
• Use CRM, EHR, digital patient communication, telephony, and other assigned systems
• Maintain organized and actionable workflows
• Protect patient confidentiality and maintain HIPAA compliance
• Manage multiple priorities without sacrificing accuracy
• Identify missing information before it becomes a patient or scheduling problem
• Participate in training and workflow improvement
• Ask when you’re unsure rather than guess

To Be Qualified for This Position, You Have:

We’re looking for people who combine exceptional customer service with exceptional follow-through.

Required

• Fluent English and Spanish—written and verbal
• 1+ year of experience in a high-volume contact center, customer service, healthcare scheduling, hospitality, or a similar service-based environment
• Strong listening and communication skills
• Strong attention to detail
• Excellent organization and follow-through
• Comfort communicating by phone and through digital engagement platforms
• Ability to manage multiple responsibilities while maintaining accuracy
• Professionalism and discretion when handling sensitive information
• Reliable attendance and punctuality
• Willingness to receive coaching and apply feedback
• Full-time, on-site availability at our Hollywood Headquarters

Preferred

• Healthcare or behavioral health experience
• Patient intake or medical scheduling experience
• Insurance verification experience
• Customer relationship management experience
• Lead-conversion or service-based sales experience

Beyond experience, we’re looking for someone who:

• Listens before responding
• Learns quickly
• Follows through every time
• Welcomes feedback
• Stays organized when things get busy

What Success Looks Like

• Your patients feel heard and supported
• You know our providers well enough to help patients navigate their options confidently
• Your provider matches are guided by the patient’s stated and matching criteria
• Your scheduling is accurate
• Your documentation is complete
• Your follow ups are timely and consistent
• Patients don’t have to repeatedly call for an answer
• You catch missing information before it becomes a problem
• You know when something needs escalation
• When you’re unsure, you ask
• When you receive feedback, you apply it

Our Selection Process

Qualified candidates will progress through:

1. Recorded Video Interview — Talent Acquisition
2. Video Interview — Contact Center Leadership
3. Final Interview — Senior Leadership

We’re not looking for the best sales pitch.

We’re looking for someone who listens well, learns quickly, communicates clearly, takes ownership, and can be trusted to follow through.

Be the Beginning of a Better Patient Experience.

Before the first appointment, there’s a first conversation.

Make it count.

Listen well. Guide thoughtfully. Follow through.

Because helping someone find the right provider isn’t simply scheduling.

It’s helping them take the first step toward care.

See Yourself Here?

If you’re exceptional at customer service…

If unfinished tasks bother you…

If you enjoy learning and helping people navigate their options…

If people can depend on you to do what you said you would do…

And if you want to become exceptional at helping patients find the right behavioral healthcare provider…

We should talk. Reach out directly to Diana Paul at diana.paul@mypsychiatrist.com