Redefining the Experience of Mental Wellness
At My TMS Lake Nona, we believe healing should feel different.
Calmer. More intentional. More human.
This is not a traditional medical office environment.
We are building a mental wellness experience that feels elevated, personalized, and deeply supportive—where clinical excellence meets hospitality-level care.
Every detail matters:
The atmosphere.
The communication.
The way patients are greeted, guided, and cared for throughout their journey.
We’re looking for a TMS Care Specialist who naturally creates that experience.
Not someone who simply performs tasks.
Someone who understands presence, emotional intelligence, hospitality, and the power of making people feel genuinely cared for during vulnerable moments.
No prior TMS experience is required.
We can teach treatment protocols.
What matters most is warmth, professionalism, attention to detail, and a commitment to delivering an exceptional patient experience.
The Role
As a TMS Care Specialist, you will serve as the primary point of connection for patients undergoing Transcranial Magnetic Stimulation (TMS) treatment.
You will guide patients through a highly personalized care experience while supporting clinical treatment delivery, scheduling coordination, treatment documentation, and day-to-day operational excellence.
This role blends:
- Concierge-level hospitality
- Patient experience
- Clinical coordination
- Wellness-focused care
- High-touch communication
Think:
Luxury wellness meets modern mental healthcare.
What You’ll Own
Create an Elevated Patient Experience
- Welcome patients with warmth, professionalism, and calm confidence
- Build trust and rapport throughout each patient’s treatment journey
- Create an environment that feels polished, peaceful, and intentional
- Anticipate patient needs before they become concerns
Support TMS Treatment Delivery
- Prepare and set up TMS treatment devices according to physician protocols
- Monitor treatment sessions to ensure patient comfort, safety, and treatment accuracy
- Administer TMS treatment under established clinical guidelines
- Observe patient responses and communicate concerns appropriately to providers
Treatment Coordination & Communication
- Manage treatment schedules using EHR and scheduling systems
- Confirm appointments and coordinate schedule updates with front office and clinical teams
- Inform providers of missed appointments or treatment interruptions to ensure continuity of care
- Maintain smooth daily patient flow and operational readiness
Documentation & Administrative Precision
- Document treatment session notes with a high level of accuracy and detail
- Ensure informed consents and patient agreements are completed and properly maintained
- Handle superbills, maintain daily census reporting, and monitor authorization timelines
- Maintain organized patient records and data integrity across systems
Patient Education & Support
- Provide patients with supportive education regarding TMS treatment and services
- Answer questions with professionalism, empathy, and clarity
- Coordinate provider consultations when additional clinical support is needed
Compliance & Operational Standards
- Maintain HIPAA compliance and strict patient confidentiality
- Follow established office procedures and treatment protocols consistently
- Support general office operations including phones, coordination, file management, and workflow support
- Assist with onboarding and training new team members when needed
- Provide occasional support to other My TMS locations as operational needs evolve
Who Thrives Here
This role is for someone who:
- Naturally makes people feel comfortable, seen, and cared for
- Understands that tone, energy, and presentation matter
- Is polished, emotionally intelligent, and highly detail-oriented
- Thrives in high-touch hospitality, wellness, aesthetics, luxury service, or patient experience environments
- Takes pride in creating calm within fast-moving environments
- Believes exceptional care is built through consistency and intentionality
What We’re Looking For
Non-Negotiables
- Exceptional customer service and communication skills
- Professional, polished presence
- High emotional intelligence and empathy
- Strong organizational and multitasking abilities
- Full-time availability
- Comfort in a patient-facing, fast-paced environment
- Ability to maintain discretion, professionalism, and confidentiality
Strongly Preferred
- Experience in hospitality, luxury wellness, aesthetics, concierge service, patient coordination, or healthcare
- Experience supporting high-touch or VIP-style clientele
- Familiarity with EHR or scheduling systems
No prior TMS experience required.
Why My TMS
Because mental healthcare deserves a better experience.
At My TMS Lake Nona, we are intentionally creating an environment where patients feel safe, supported, and genuinely cared for—from the first interaction through every stage of treatment.
This is not a traditional front desk role.
It’s an opportunity to help redefine what mental wellness care can feel like.
What You’ll Find Here
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) with company match
- PTO + paid holidays
- Growth opportunities within a rapidly expanding mental health organization
- A physician-led culture that values hospitality, precision, and human connection
Apply
If you believe healthcare should feel more human, more elevated, and more intentional—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
