Every Great Patient Experience Begins Before the Appointment.
Patients don’t judge healthcare solely by the care they receive.
They remember how they were welcomed.
How clearly they were guided.
How confidently someone helped them navigate the process.
At My Psychiatrist, we believe those moments aren’t secondary to care.
They are part of the care.
That’s why our Patient Care Liaisons do far more than answer phones or check patients in.
They create confidence.
They remove uncertainty.
They help patients feel supported from the moment they schedule their first appointment until long after they leave the office.
If you’re someone who believes professionalism, organization, and human connection belong together, you’ll find meaningful work here.
The Why Behind the Role
Mental healthcare works best when patients know what comes next.
When communication is proactive.
When appointments stay organized.
When providers are prepared.
When patients feel seen long before they’re called into an exam room.
As a Patient Care Liaison, you’ll become one of the most important connections between our patients, providers, and operational teams.
Your work directly influences:
- Patient confidence
- Continuity of care
- Provider utilization
- Scheduling accuracy
- Patient retention
- Clinical workflow
- Overall patient experience
This isn’t a traditional front desk role.
It’s patient experience, operational excellence, and care coordination working together to ensure every patient journey feels intentional from beginning to end.
The Role
Based in our Lake Nona office, you’ll support one of Central Florida’s growing physician-led behavioral health practices, caring for children, adolescents, adults, and older adults through both in-person and telehealth services.
You’ll work closely with:
- Psychiatrists
- Psychiatric Nurse Practitioners
- Therapists
- TMS providers
- Medical Assistants
- Practice Operations
- Clinical Operations
- Contact Center teams
Every interaction helps create a smoother experience for patients while allowing providers to focus on delivering exceptional care.
You’ll operate at the intersection of:
- Patient Experience
- Practice Operations
- Care Coordination
- Scheduling Excellence
- Provider Support
- Operational Execution
What You’ll Own
Patient Experience & Front Office Excellence
- Welcome patients with professionalism, warmth, and confidence
- Create a calm, organized, and welcoming office environment
- Manage patient check-in and check-out with accuracy and efficiency
- Verify patient demographics, insurance information, consent forms, and registration details
- Ensure every patient begins their visit feeling informed and supported
Scheduling & Continuity of Care
- Coordinate appointments based on provider treatment plans
- Maintain accurate provider schedules while minimizing scheduling conflicts
- Complete Pre-Visit Planning (PVP) and appointment confirmations within established timelines
- Verify appointment readiness, insurance eligibility, and patient preparedness before each visit
- Perform proactive outreach to reschedule cancelled and missed appointments to support continuity of care
Communication & Workflow Coordination
- Serve as a trusted liaison between patients, providers, clinical teams, and operational staff
- Guide patients through next steps with professionalism and clarity
- Communicate proactively using HIPAA-compliant phone, text, and digital communication platforms
- Escalate patient concerns appropriately while ensuring timely follow-through
- Support provider workflow by maintaining accurate schedules and reducing administrative barriers
Documentation & Operational Excellence
- Maintain accurate documentation within Electronic Health Records
- Document scheduling activity, patient interactions, communication attempts, and appointment updates in real time
- Support front-end revenue cycle integrity through accurate patient registration and payment collection
- Maintain HIPAA compliance and confidentiality throughout every patient interaction
- Contribute to workflow improvements that strengthen both patient experience and operational efficiency
Requirements
We’re looking for professionals who naturally combine organization with emotional intelligence.
Required
- Bilingual in English and Spanish
- Two or more years of experience in healthcare, patient coordination, medical front desk operations, behavioral health support, or a comparable patient-facing healthcare environment
- Experience using Electronic Health Records and appointment scheduling systems
- Strong communication, organizational, and multitasking skills
- Professional telephone etiquette and exceptional customer service
- Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office
- Ability to manage competing priorities while maintaining professionalism, accuracy, and attention to detail
- Strong ownership, accountability, and operational follow-through
Preferred
- Behavioral health or psychiatry experience
- Experience with Tebra, Curogram, and RingCentral
- Experience supporting outpatient physician practices
- Knowledge of insurance verification, patient registration, and payment collection workflows
Beyond experience, we’re looking for people who:
- Take ownership without waiting to be asked.
- Welcome feedback because excellence is built through continuous improvement.
- Stay calm and solution-focused during busy clinical days.
- Solve problems proactively.
- Communicate with empathy and professionalism.
- Value consistency, accountability, and teamwork.
- Take genuine pride in doing exceptional work.
What Success Looks Like
Success isn’t measured by simply answering phones or filling appointment slots.
It’s measured by how confidently patients move through their care journey and how effectively providers can focus on delivering care.
Our strongest Patient Care Liaisons consistently demonstrate:
- Exceptional patient communication
- Organized provider schedules
- Accurate Pre-Visit Planning and appointment confirmations
- Proactive cancellation and no-show recapture
- Outstanding documentation accuracy
- Reliable payment collection and registration accuracy
- Calm professionalism during busy clinic operations
- Strong collaboration across providers and operational teams
- Outstanding patient satisfaction
Patients feel supported.
Providers feel prepared.
The entire system works better because of your consistency.
What You’ll Find Here
Purpose-Driven Work
Every interaction you have helps someone access, continue, and benefit from mental healthcare.
Your work directly supports patient confidence, continuity of care, provider efficiency, and clinical outcomes.
Physician-Led Excellence
Work alongside Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, and operational leaders committed to raising the standard of behavioral healthcare.
Systems Built for Success
Exceptional professionals deserve exceptional systems.
You’ll benefit from structured onboarding, standardized workflows, modern technology, clear performance expectations, and leaders committed to continuous improvement.
Growth
As My Psychiatrist continues expanding throughout Florida, opportunities continue expanding with it.
Whether your path leads into Practice Operations, Patient Experience Leadership, Clinical Operations, or Office Management, you’ll be supported by a team that believes in developing exceptional people.
Benefits
- Competitive compensation
- Medical, Dental, and Vision Insurance
- 401(k) with employer match
- Paid Time Off
- Paid Holidays
- Structured onboarding and ongoing development
- A collaborative physician-led environment focused on quality, accountability, and continuous improvement
Why This Role Matters
Patients rarely remember every form they completed.
They remember whether they felt welcomed.
Whether communication was clear.
Whether someone followed through.
Whether the experience felt organized.
Those moments build trust.
And trust keeps patients engaged in care.
As a Patient Care Liaison, you create that trust every day.
Your professionalism, responsiveness, and attention to detail help patients feel confident while giving providers the structure they need to deliver exceptional mental healthcare.
That’s not simply front-office work.
It’s an essential part of delivering exceptional patient care.
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated behavioral health platform brings together:
- Psychiatry
- Talk Therapy
- Psychological Testing
- TMS & Neuromodulation
- SPRAVATO®
- Patient Operations
- Clinical Research
Everything we build is designed around one belief:
Exceptional patient care happens when operational excellence and human connection work together.
Our systems support clinicians.
Our processes support patients.
Our culture supports exceptional professionals who take pride in meaningful work.
We’re building mental healthcare that’s scalable, intentional, and built to last.
If you’re looking for a career where your work is respected, your contributions matter, and your growth is supported, you’ll find it here.
See Yourself Here?
If you’re looking for more than a front desk position…
If you want to become a trusted part of a physician-led organization committed to creating exceptional patient experiences…
If you believe professionalism, communication, accountability, and human connection belong together…
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
