Medical Assistant (South Miami)

More Than a Medical Assistant. Be a Clinical Partner.

Great psychiatric care depends on more than what happens between a provider and a patient during an appointment.

It depends on what happens around that appointment.

The intake is accurate. The medication list is current. The refill request reaches the right person. The lab result gets followed through. The clinical message doesn’t disappear into a queue. And when something requires a provider’s attention, someone recognizes it and escalates it.

At My Psychiatrist, our Medical Assistants are clinical partners—supporting Psychiatrists, Psychiatric Nurse Practitioners, and Psychiatry Residents while helping medical operations move seamlessly around them.

As a bilingual Medical Assistant at My Psychiatrist in South Miami, you’ll support both in-person and telehealth care. You’ll prepare patients for care, keep providers informed, coordinate medication and refill workflows, support labs and diagnostic testing, manage clinical communication, and make sure important details don’t get lost between appointments.

If you take pride in precision, ownership, follow-through, and being someone your clinical team can depend on, this role was built for you.

Why This Opportunity

My Psychiatrist is a growing, physician-led behavioral health organization bringing together:

Psychiatry | Therapy | Psychological & Neuropsychological Testing | TMS & Neuromodulation | SPRAVATO® | Patient Operations

Everything we build is grounded in one belief:

Exceptional patient care happens when clinical excellence, operational precision, and human connection work together.

As a Medical Assistant, you’re part of making that happen.

And as My Psychiatrist grows, we want the people helping us build it to grow with us.

Build a career, not just experience.

You’ll have the infrastructure and benefits to support you along the way:

• Competitive hourly pay
• Additional earning potential through productivity incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• 13 annual paid days off + paid holidays
• Tenure recognition
• Structured onboarding and hands-on training
• Ongoing professional development
• Collaborative, physician-led behavioral healthcare environment

What You’ll Own

Patient Intake & Clinical Support

• Perform patient intake, medical history review, and medication reconciliation
• Obtain and document vital signs, screening tools, and chief complaints
• Prepare patients and examination rooms for scheduled care
• Support both in-person and telehealth clinical workflows
• Ensure providers have accurate clinical information needed for patient visits

Medication, Refill & Laboratory Workflows

• Process prescription refill requests according to established clinical workflows
• Administer medications, injections, and clinical treatments within role scope and established protocols
• Maintain medication inventory and accurate injection logs
• Perform laboratory collections, point-of-care testing, and urine drug screening
• Generate laboratory orders and retrieve results
• Coordinate diagnostic testing and follow-up activities
• Communicate with pharmacies and laboratories as needed
• Make sure outstanding clinical items are followed through appropriately

Clinical Communication & Continuity of Care

• Monitor and manage assigned clinical communication queues and patient inquiries
• Review, document, route, and escalate patient requests appropriately
• Communicate clearly and professionally with patients regarding appropriate next steps
• Recognize urgent clinical concerns and escalate them immediately according to established protocols
• Coordinate with providers and operational teams to prevent clinical requests from getting lost between appointments

Documentation & Operational Excellence

• Maintain accurate, timely, and complete documentation within the Electronic Health Record
• Document patient interactions and clinical workflow activity appropriately
• Protect patient confidentiality and maintain HIPAA compliance
• Support provider efficiency by reducing unnecessary administrative barriers
• Stay organized across competing clinical priorities without sacrificing accuracy
• Contribute to workflow improvements that strengthen patient care and clinical operations

The work isn’t finished because the task was completed. It’s finished when the right person knows, the documentation is accurate, and the next step is clear.

To Be Qualified for This Position, You Have:

We’re looking for professionals who naturally combine precision with compassion.

Required

• Fluent English and Spanish—written and verbal
• Full-time, on-site availability in South Miami
• At least 1 year of experience as a Medical Assistant in an outpatient healthcare setting
• Experience administering injections
• Experience supporting medication management and prescription refill workflows
• Experience using Electronic Health Records (EHR)
• Experience supporting telehealth operations
• Strong understanding of medical terminology
• Strong documentation and organizational skills
• Excellent patient communication and interpersonal skills
• Ability to manage multiple priorities while maintaining professionalism and accuracy
• High standards of accountability, reliability, confidentiality, and follow-through

Preferred

• CMA, RMA, CCMA, or equivalent Medical Assistant certification
• Current BLS/CPR certification
• Behavioral health or psychiatry experience

Beyond experience, we’re looking for people who:

• Take ownership without waiting to be asked
• Follow through when they say they will
• Welcome feedback and continuous improvement
• Care deeply about the quality of their work
• Stay calm when priorities change
• Notice details before they become problems
• Know when something requires escalation
• Value teamwork over ego
• Understand that consistency builds trust

Because in healthcare, small details can have a very real impact on someone’s care.

What Success Looks Like

Your providers can rely on you.

Your patient intake is accurate.

Your documentation is timely and complete.

Your patients receive clear, responsive communication.

Clinical messages don’t disappear into a queue.

Medication and refill requests move through the proper workflow.

Labs and diagnostic workflows are followed through.

You recognize when something requires escalation.

You move quickly without becoming careless.

And when you own something, the team doesn’t have to wonder whether it was finished.

That’s the standard of Medical Assistant support we’re building here.

Our Selection Process

Qualified candidates will progress through:

1. Recorded Video Interview — Talent Acquisition
2. Video Interview — Hiring Manager
3. Final In-Person Interview — Senior Management & Vice President

We want candidates to understand both the opportunity and the expectations before making a decision to join us.

Be the Clinical Partner Your Providers Can Depend On.

Patients may never see everything happening behind the scenes of their care.

But your providers do.

They know when the intake is accurate.

When the refill request is handled correctly.

When the lab result gets followed through.

When an important message reaches them.

And when the person supporting them takes ownership without needing to be reminded.

That’s what great Medical Assistant support looks like here.

If you take pride in being the person your providers can depend on…

If you know how to move quickly without becoming careless…

If precision, ownership, and follow-through are part of how you work…

And if you want your work to directly influence both the provider and patient experience…

We should talk.

See Yourself Here?

Apply today and tell us what makes you exceptional at supporting both patients and providers.

Reach out directly to Diana Paul at diana.paul@mypsychiatrist.com.