A Ventre Medical Company

External Intake Coordinator-TMS- Bilingual (English/Spanish)-REQUIRED


Are you looking to make a high impact with a premiere, fast-growing medical practice in South Florida?


My Psychiatrist is a highly-respected psychiatric practice with locations throughout Broward, Dade and Palm Beach counties. We are one of the largest mental health groups in Florida, boasting 57 clinicians specializing in the treatment of a broad range of conditions. And we are growing – with plans to open more locations serving a broader geography and expanding availability to our high-demand services.

The My TMS External Intake Coordinator will be responsible for providing and contributing to the company’s mission, vision, and values. They will be responsible for internal and external lead tracking to convert potential clients to new patients for My TMS services.


  • High School Diploma, General Education Degree (GED) or equivalent.
  • Must be bilingual in English and Spanish. Portuguese or French is a plus.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and manage workload.
  • Ability to work independently and as part of a team.
  • Strong networking skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Minimum 1-year medical office experience (Mental Health Preferred).
  • Will be cross trained as a TMS Technician: Will be certified upon hire.
  • Polite, professional, and enthusiastic demeanor.
  • Excellent customer service is a must.


  • The Intake Specialist obtains and tracks referrals from provider outreach, external outreach, marketing, organic and paid referrals, and email blasts via incoming calls, BD report, or email from Ads.
  • Responsible for Inbound and Outbound calls to referrals – calls patients immediately.
  • Extensively educates current and potential clients on TMS treatment and converts to prospective patients. Must be knowledgeable about the service and able to answer questions appropriately.
  • Creates new patient charts. Gather demographics and insurance information.
  • Send insurance information to the billing team to verify benefits regarding copayments and deductibles.
  • Schedule consults using EMR and medical scheduling software. Consult will be based on level of criteria met, using qualified judgement. Provides referrals for those individuals who are not eligible for the program to our My Psychiatrist practice.
  • Send intake paperwork and ensure the following are on file: ID, Insurance Card, & My Psychiatrist consents.
  • Send the patient follow-up educational emails. Send email blasts regarding the program routinely to everyone in our database.
  • May be required to fill in for TMS Technician when needed.
  • All other duties assigned.

If you are a motivated and skilled with experience in the Healthcare Industry, we would love to make you part of the rapidly growing My Psychiatrist team.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Outpatient

Medical specialties:

  • Psychiatry


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Fort Lauderdale, FL 33334: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 2 years (Required)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 2 years (Required)

Work Location: One location

To apply for this job email your details to Careers@mypsychiatrist.com

Our Patients Love Us

I am always welcomed and treated professionally by all the staff. I want to say that if the staff becomes overwhelmed Dr. Joubert will come out and call me himself. It nice to see that they work as a team Doctors and Staff. It's a real pleasure to visit this office everyone has a smile and in constant camaraderie thank you this was a great day.

Rosemary B.

I was especially impressed with the thoroughness of all aspects of my experience with Ventre Medical. Despite the limitations of personal contact due to the pandemic, I never felt that my care was compromised. The staff was attentive in every way, and my experience with Dr. Caro was also thorough, enjoyable and comforting. Yes, 5 stars

Don G.

We had a lovely first visit with Dr. Caro! He cares very much, we felt after our visit with him! I felt that there would be some light at the end of our visit, for me as my husband's caregiver! Thank you to the staff who all we just lovely to us as well!

Sanford B.