Insurance Collections Specialist

Every Claim Represents Care. Every Dollar Recovered Supports Access.

At My Psychiatrist, mental healthcare doesn’t stop when a patient leaves the office.

Behind every appointment, every provider, and every treatment plan is an operational system designed to ensure care remains accessible, sustainable, and scalable.

The Insurance Collections Specialist plays a critical role in that system.

This is not simply collections.

This is revenue recovery, payer advocacy, and financial stewardship.

We are looking for someone who enjoys solving problems, uncovering answers, navigating complexity, and protecting the resources that allow patients to continue receiving care.

Because every claim resolved correctly helps support a larger mission.

The Why Behind the Role

Mental healthcare can only expand when organizations have the infrastructure to support growth.

That infrastructure depends on reimbursement.

It depends on accuracy.

It depends on professionals who understand that revenue cycle management is not about numbers alone—it is about protecting the financial foundation that makes patient care possible.

The Insurance Collections Specialist serves as a critical bridge between clinical services delivered and reimbursement received.

Your work directly impacts:

• Revenue recovery
• Provider productivity
• Patient access
• Financial sustainability
• Operational performance
• Organizational growth

Because every dollar recovered helps support the delivery of care.

The Role

As an Insurance Collections Specialist at My Psychiatrist Headquarters, you will manage insurance accounts receivable, pursue outstanding reimbursement, resolve claim issues, and support revenue integrity across a growing physician-led behavioral health organization.

You will work closely with:

• Revenue Cycle Leadership
• Billing Teams
• Payment Posting Specialists
• Insurance Carriers
• Practice Operations
• Finance Teams

Your work directly supports:

• Insurance reimbursement
• Revenue recovery
• Claim resolution
• Financial accuracy
• Organizational performance

This role is ideal for someone who enjoys investigation, analysis, communication, and persistence.

What You’ll Own

Insurance Accounts Receivable Management

• Monitor and manage outstanding insurance claims
• Follow up on unpaid, underpaid, and denied claims
• Communicate directly with insurance carriers to obtain claim resolution
• Submit appeals and supporting documentation as needed
• Track aging reports and prioritize reimbursement opportunities
• Maintain ownership of assigned accounts through resolution

Revenue Recovery & Underpayment Resolution

• Identify underpayments through reconciliation and reimbursement analysis
• Compare payments received against contractual allowables
• Escalate reimbursement discrepancies appropriately
• Support revenue integrity initiatives designed to maximize reimbursement accuracy
• Recover revenue that might otherwise be lost

Claim Review & Payment Analysis

• Review Explanation of Benefits (EOBs) and Remittance Advice (RAs)
• Validate payer reimbursement accuracy
• Investigate payment variances and adjustment discrepancies
• Collaborate with internal teams to resolve payer issues efficiently

Payment Posting & Account Accuracy

• Post payments, adjustments, denials, and contractual write-offs accurately
• Ensure all financial transactions are recorded correctly and timely
• Maintain integrity across patient account balances and reimbursement records
• Support clean claim and reimbursement workflows

Reporting & Operational Intelligence

• Generate reports related to:
  • Outstanding balances
  • Aging accounts
  • Underpayment trends
  • Claim performance
  • Revenue recovery activity
• Provide operational insights that support leadership decision-making
• Identify opportunities to strengthen reimbursement processes

Process Improvement & Operational Excellence

• Identify workflow improvements that reduce reimbursement delays
• Help strengthen payer follow-up processes
• Contribute to scalable revenue cycle systems
• Support a culture of accountability, ownership, and continuous improvement

Required

• Minimum 1–2 years of experience in:
  • Insurance collections
  • Medical billing
  • Accounts receivable
  • Revenue cycle operations
• Strong understanding of:
  • Insurance reimbursement processes
  • Explanation of Benefits (EOBs)
  • Remittance Advice (RA)
  • Accounts receivable management
  • Medical billing workflows
• Experience with EHR and billing systems
• Strong analytical and problem-solving abilities
• High attention to detail and accuracy
• Ability to investigate and resolve reimbursement discrepancies
• Strong communication and follow-through skills

Preferred

• Associate’s or Bachelor’s degree in:
  • Healthcare Administration
  • Business
  • Finance
  • Related field
• Knowledge of:
  • ICD-10
  • CPT coding
  • Insurance carrier guidelines
  • Behavioral health reimbursement models
• Experience working with payer appeals and denial management

What Success Looks Like

Successful Insurance Collections Specialists at My Psychiatrist:

• Maintain strong collection and resolution rates
• Reduce aging account balances
• Recover underpayments consistently
• Resolve denied and unpaid claims efficiently
• Maintain accurate account documentation
• Demonstrate strong ownership of assigned accounts
• Identify opportunities to improve reimbursement performance

Claims move forward.

Revenue is recovered.

Providers remain supported.

The organization grows on a strong financial foundation.

What You’ll Find Here

Compensation & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• PTO + paid holidays

Infrastructure & Growth

• Structured onboarding and training
• Exposure to advanced revenue cycle operations
• Opportunities for professional growth within Revenue Cycle Management
• Visibility into organizational performance and operational strategy

Environment

• Physician-led leadership
• Operationally sophisticated systems
• Collaborative cross-functional teams
• A culture focused on accountability, ownership, and continuous improvement

Why This Role Matters

Patients may never see the work happening behind insurance reimbursement.

But they benefit from it every day.

Every claim recovered.

Every denial overturned.

Every underpayment identified.

Every reimbursement secured.

Those outcomes help support providers, expand access, strengthen services, and allow more patients to receive the care they need.

Your work helps make that possible.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated platform includes:

• Psychiatry
• Talk therapy
• Psychological testing
• TMS & neuromodulation
• SPRAVATO®
• Patient operations
• Clinical research

We are building systems designed to support clinicians, improve patient access, and create mental healthcare that is scalable, human, and built to last.

The Revenue Cycle team plays a critical role in supporting that vision.

Ready to Build Something That Matters?

If you value ownership, precision, accountability, and meaningful impact—

See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com