Access to Advanced Mental Healthcare Begins With Trust
At My Psychiatrist, the first interaction is never “just intake.”
It is the moment a patient decides whether they feel confident enough to move forward with care.
Whether they feel understood.
Whether they trust the process enough to take the next step toward treatment.
That moment matters deeply.
As we continue expanding TMS & neuromodulation services across Florida, we are building a high-performance intake experience designed around responsiveness, professionalism, emotional intelligence, and operational precision.
The TMS Intake Specialist sits at the center of that experience.
This is not basic scheduling.
This is patient activation, healthcare sales, communication strategy, and continuity of care working together in real time.
We are looking for someone who communicates with confidence, thinks with structure, and understands how to create trust while moving decisively.
The Why Behind the Role
Patients exploring TMS treatment are often navigating uncertainty, frustration, and years of unresolved symptoms before they ever contact us.
How they are guided through that first experience matters.
At My Psychiatrist, we believe access itself is part of care.
The TMS Intake Specialist helps transform interest into action—helping patients feel informed, supported, and confident while guiding them through the intake and scheduling process for advanced mental health treatment services.
This role directly impacts:
- Patient access to care
- Treatment conversion and continuity
- Provider readiness
- TMS program growth
- Overall patient experience before treatment even begins
Your ability to communicate clearly, respond quickly, and create confidence shapes whether patients move forward with life-changing care.
The Role
The TMS Intake Specialist manages and converts inbound and outbound patient inquiries related to:
- TMS & neuromodulation services
- Psychiatry referrals
- Specialty treatment consultations
- Internal and external referral pipelines
You will operate at the intersection of:
- Patient experience
- Healthcare sales
- Intake operations
- Communication strategy
- Operational execution
You will work closely with:
- TMS providers
- Psychiatrists
- Patient Access teams
- Clinical Operations
- Referral partners
- Existing and prospective patients
Your work directly supports access to advanced treatment options within one of Florida’s fastest-growing physician-led mental health organizations.
What You’ll Own
TMS Lead Conversion & Patient Activation
- Manage inbound and outbound patient inquiries related to TMS and specialty mental health services
- Convert qualified patient leads into scheduled consultations and evaluations
- Maintain disciplined follow-up cadence to maximize conversion and continuity of care
- Guide patients through next steps with professionalism, clarity, and confidence
- Help patients understand treatment pathways and scheduling processes
High-Touch Patient Experience
- Deliver a concierge-level patient experience across every interaction
- Balance emotional intelligence with efficiency and urgency
- Build trust through responsiveness, professionalism, and follow-through
- Help patients feel informed, supported, and comfortable moving forward with treatment
Referral & Operational Coordination
- Coordinate closely with providers, TMS teams, and operational staff
- Support referral workflows and patient readiness processes
- Escalate patient concerns and operational barriers appropriately
- Maintain continuity and organization throughout the intake process
Systems, Documentation & Workflow Precision
- Accurately document all patient interactions within:
- HubSpot
- Tebra
- Curogram
- RingCentral
- Maintain organized and actionable intake pipelines
- Track follow-up activity, conversion metrics, and scheduling outcomes
- Ensure HIPAA compliance and confidentiality standards at all times
Non-Negotiable Requirements
Required
- 2+ years of experience in:
- Healthcare sales
- Patient access
- Intake coordination
- Lead conversion
- Call center operations
- Customer relationship management
- Proven ability to build trust, handle objections, and convert opportunities into action
- Strong verbal communication and relationship-building skills
- High attention to detail and documentation discipline
- Comfort operating within CRM systems and multi-channel communication environments
- Ability to multitask while maintaining professionalism and precision
Preferred
- Behavioral health or healthcare experience
- Experience with:
- TMS services
- Psychiatry practices
- HubSpot
- Tebra
- CRM/EHR workflows
- Bilingual English & Spanish
What Success Looks Like
Successful TMS Intake Specialists at My Psychiatrist:
- Respond quickly and follow through consistently
- Convert patient leads without making patients feel pressured
- Create trust through clarity and professionalism
- Maintain organized and accurate intake pipelines
- Communicate proactively across departments
- Balance urgency with emotional intelligence
- Support seamless patient movement from inquiry to evaluation
Patients feel guided—not sold to.
Providers feel supported.
Care begins faster and more smoothly.
What You’ll Find Here
Compensation & Benefits
- Competitive compensation with performance-driven upside
- Medical, dental, and vision insurance
- 401(k) with employer match
- PTO + paid holidays
Infrastructure & Growth
- Structured onboarding and operational support
- Modern systems and integrated communication platforms
- Growth opportunities within patient access, specialty services, and operations leadership
- Exposure to advanced psychiatric treatment modalities and TMS program growth
Environment
- A physician-led culture focused on accountability, responsiveness, and patient trust
- A modern behavioral health organization intentionally designed around continuity of care
- A team built around professionalism, operational excellence, and meaningful human impact
Why This Role Matters
Every patient who begins TMS treatment starts somewhere.
Often, it begins with this role.
The TMS Intake Specialist helps create the bridge between someone searching for relief and the clinical team ready to support them. Your ability to create clarity, confidence, and responsiveness directly impacts whether patients move forward with treatment.
That responsibility matters deeply.
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated platform includes:
- Psychiatry
- Talk therapy
- Psychological testing
- TMS & neuromodulation
- SPRAVATO®
- Patient operations
- Clinical research
We are building systems designed to support clinicians, strengthen patient access, and create mental healthcare that is scalable, human, and built to last.
This role is part of that vision.
Ready to Build Something That Matters?
If you value communication, ownership, operational excellence, and meaningful human impact—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
