A Ventre Medical Company

Patient Care Liaison

Job Title: Patient Care Liaison
Reports To: Office Manager
Location: Oakland Park
Company: My Psychiatrist

Position Overview:
As a Patient Care Liaison at My Psychiatrist Oakland Park, you’ll be the heartbeat of our clinics, creating the first and lasting impression for our patients. Your role is more than a job; it’s a commitment to improving lives. It is pivotal in ensuring our patients feel welcomed, valued, and taken care of from the moment they step into our facility. As a Patient Care Liaison with us, you will be at the core of our commitment to delivering exceptional patient care while playing a pivotal role in the overall success of our thriving practice.

Key Responsibilities:

  • Patient Interaction: Provide stellar customer service over phone and in person. Be the friendly face that greets and assists our patients and visitors in a courteous manner. Answer and redirect phone calls to the appropriate parties. Efficiently manage appointment scheduling and telemedicine sessions.
  • Administrative Support: Assist in the patient check-in and check-out process. Collect and record patient information and medical history, ensuring confidentiality and compliance with HIPAA regulations.
  • Records Management: Maintain and update patients’ electronic health records (EHR). Ensure all paperwork is accurately completed and filed appropriately. Uphold patient confidentiality while managing records and billing.
  • Communication: Relay messages from patients to medical staff and vice versa. Communicate effectively with team members to ensure smooth operations.
  • Billing and Insurance: Assist patients with billing inquiries and process payments. Verify insurance details and coordinate with the billing department.
  • Office Maintenance: Maintain a clean, inviting, and organized reception area.


  • Outstanding customer service skills.
  • Excellent communication and multitasking skills, with a customer service orientation.
  • High School Diploma or equivalent; further certification in medical administration is a plus.
  • Proven work experience as a Front Desk Representative, preferably in a medical setting.
  • Knowledge of medical terminology, insurance processes, and EHR systems is preferred.
  • Strong organizational and time management skills.

What We Offer:

  • Competitive salary.
  • 401k and competitive 401k Match.
  • Comprehensive Benefits Package: health, vision, dental, and life insurance.
  • Paid time off and paid Holidays.
  • Opportunities for professional development and growth.
  • Collaborative and supportive work environment.
  • Contribution to improving healthcare quality and patient safety.

About Us:
At My Psychiatrist, we’re not just a healthcare provider; we’re a game-changer in the world of psychiatric care. Our mission centers around delivering personalized, high-quality services through an expansive network, ensuring that every individual receives the tailored treatment they deserve. We are committed to providing convenient and easily accessible therapy sessions, empowering clients to achieve their mental well-being goals.

Our mission is to make mental health services accessible and affordable across Florida, with our presence in Miami, Hollywood, Oakland Park, Boca Raton, and Orlando. We’re blending telemedicine with top-notch facilities to offer personalized care to our clients. Now, we’re looking for passionate individuals to join us on this journey of growth and transformation in mental health care.

If you are driven by the desire to make a lasting difference, both individually and collectively and are seeking an engaging and fulfilling career opportunity, reach out to Diana Paul directly via email at dianapaul@mypsychiatrist.com.

To apply for this job email your details to dianapaul@mypsychiatrist.com