Patient Care Liaison

Where Exceptional Patient Experiences Are Built

At My Psychiatrist, patient care doesn’t begin when a provider enters the room.

It begins with preparation.

It begins with communication.

It begins with the people who create a seamless experience long before the appointment starts.

The Patient Care Liaison is one of those people.

This role sits at the intersection of patient experience, provider support, operational excellence, and continuity of care.

We are looking for someone who understands that every interaction matters. Someone who brings professionalism, emotional intelligence, accountability, and attention to detail into every conversation, every schedule, and every patient encounter.

Because trust is built through consistency.

And consistency is built by exceptional people.

The Why Behind the Role

Mental healthcare works best when patients feel:

• Guided
• Informed
• Supported
• Confident about what comes next

That level of trust is built through preparation, responsiveness, and follow-through.

As a Patient Care Liaison, you become the bridge between patients, providers, and the systems that keep care moving efficiently and professionally.

Your work directly impacts:

• Patient satisfaction
• Continuity of care
• Provider utilization
• Schedule optimization
• Practice performance
• Clinical workflow efficiency

This is not simply a front-office role.

This is patient experience and operational excellence working together in real time.

The Role

As a Patient Care Liaison at My Psychiatrist Oakland Park, you will support the daily operations of a growing physician-led mental health practice serving patients across psychiatry, therapy, psychological testing, TMS & neuromodulation, and specialty behavioral health services.

You will work closely with:

• Psychiatrists
• Psychiatric Nurse Practitioners
• Therapists
• Psychologists
• TMS providers
• Medical Assistants
• Practice Leadership
• Contact Center teams

Your work directly supports:

• Patient retention
• Provider schedule optimization
• Appointment readiness
• Continuity of care
• Front-office operations
• Patient engagement

What You’ll Own

Patient Experience & Front-Office Coordination

• Welcome and assist patients, visitors, and providers with professionalism and warmth
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out workflows accurately
• Verify demographics, insurance information, consent forms, and patient documentation
• Ensure patients feel supported, informed, and cared for throughout their visit

Scheduling & Provider Utilization

• Manage appointment scheduling and follow-up appointments based on treatment plans
• Maintain provider schedule accuracy and appointment integrity
• Identify and resolve scheduling discrepancies
• Support provider utilization through proactive schedule management
• Minimize scheduling gaps and barriers to patient access
• Take ownership of assigned provider schedules

Pre-Visit Planning & Appointment Readiness

• Complete Pre-Visit Planning (PVP) requirements within established timelines
• Confirm appointments at least 48 hours prior to scheduled visits
• Utilize:

• • Digital communication platforms
  • Telephone outreach

• Verify patient readiness and appointment details
• Identify and resolve attendance barriers before they become missed appointments

Patient Communication & Retention

• Conduct outbound communication with patients regarding upcoming appointments
• Perform cancellation and no-show recapture outreach
• Reschedule cancelled appointments whenever possible
• Support continuity of care through proactive patient engagement
• Document all communication efforts accurately and completely

Documentation, Compliance & Workflow Support

• Accurately document:

• • Patient interactions
  • Appointment activity
  • Scheduling changes
  • Communication attempts
  • Patient concerns

• Maintain scheduling accuracy and documentation standards
• Ensure HIPAA compliance and patient confidentiality at all times
• Escalate urgent patient concerns appropriately

Financial & Administrative Support

• Collect copayments, deductibles, coinsurance amounts, and patient balances
• Verify insurance eligibility and patient registration information
• Ensure accurate documentation within the EHR system
• Support front-end revenue cycle integrity through accurate registration processes

Requirements

We’re looking for professionals who naturally combine organization with emotional intelligence.

Required

• Two or more years of experience in:

• • Healthcare administration
  • Patient access
  • Medical office operations
  • Front desk operations
  • Customer service

• Strong ownership, accountability, and operational follow-through
• Experience using Electronic Health Records and appointment scheduling systems
• Ability to manage competing priorities while maintaining professionalism, accuracy, and attention to detail
• Strong communication and interpersonal skills
• Exceptional customer service mindset
• Strong organizational and multitasking abilities
• Professional telephone etiquette
• High attention to detail
• Ability to prioritize competing responsibilities effectively
• Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office
• Bilingual in English and Spanish

Preferred

• Behavioral health or psychiatry experience
• Experience with Tebra, Curogram, and RingCentral
• Experience supporting outpatient physician practices
• Knowledge of insurance verification, patient registration, and payment collection workflows

Beyond experience, we’re looking for people who:

• Take ownership without waiting to be asked.
• Welcome feedback because excellence is built through continuous improvement.
• Stay calm and solution-focused during busy clinical days.
• Solve problems proactively.
• Communicate with empathy and professionalism.
• Value consistency, accountability, and teamwork.
• Take genuine pride in doing exceptional work.

What Success Looks Like

Success isn’t measured by simply answering phones or filling appointment slots.

It’s measured by how confidently patients move through their care journey and how effectively providers can focus on delivering care.

Our strongest Patient Care Liaisons consistently demonstrate:

• Exceptional patient communication
• Organized provider schedules
• Accurate Pre-Visit Planning and appointment confirmations
• Proactive cancellation and no-show recapture
• Outstanding documentation accuracy
• Reliable payment collection and registration accuracy
• Calm professionalism
• Strong collaboration across providers and operational teams
• Outstanding patient satisfaction

Patients feel supported.

Providers feel prepared.

The system works seamlessly because of your consistency.

What You’ll Find Here

Compensation & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• PTO + paid holidays

Infrastructure & Growth

• Structured onboarding and training
• Clear performance expectations and development pathways
• Exposure to psychiatry, therapy, psychological testing, TMS, and specialty behavioral health services
• Growth opportunities within Practice Operations and leadership pathways

Environment

• Physician-led leadership
• Operationally sophisticated systems
• Collaborative multidisciplinary teams
• A culture built around accountability, professionalism, and patient trust

Why This Role Matters

Patients remember how they were treated long after they forget the details of an appointment.

The Patient Care Liaison helps shape that experience.

Your ability to create clarity, organization, responsiveness, and professionalism directly influences whether patients continue their care journey and whether providers can operate at their highest level.

That responsibility matters.

And it is valued here.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated platform includes:

• Psychiatry
• Talk therapy
• Psychological testing
• TMS & neuromodulation
• SPRAVATO®
• Patient operations
• Clinical research

We are building systems that support both clinicians and patients—creating mental healthcare that is scalable, human, and built to last.

This role is part of that vision.

Ready to Build Something That Matters?

If you value professionalism, accountability, communication, and meaningful human impact—

See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com