Access to Advanced Mental Healthcare Shouldn’t Be Delayed by Process
At My Psychiatrist, we believe patients should not wait for life-changing treatment because of preventable insurance barriers, missing documentation, or operational inefficiency.
That is why this role matters.
As we continue expanding advanced treatment services across Florida, the Prior Authorization Specialist – TMS Services serves as a critical connection point between clinical care, insurance strategy, operational execution, and patient access.
This is not a passive administrative role.
This is operational infrastructure that directly impacts whether patients receive timely access to care.
If you are highly organized, process-driven, accountable, and calm under pressure—this role was built for you.
The Role
You will primarily manage the prior authorization lifecycle for:
- Transcranial Magnetic Stimulation (TMS) services
- Related psychiatric treatment authorizations when applicable
You will also support operational coordination related to the organization’s SPRAVATO® program, including:
- Medication delivery coordination
- Treatment readiness verification
- Communication with pharmacies and internal clinical teams
This role works closely with:
- Providers
- TMS teams
- Revenue Cycle
- Clinical Operations
- Patient Access teams
- Specialty pharmacies and insurance carriers
Your work directly impacts:
- Treatment readiness
- Scheduling continuity
- Authorization turnaround times
- Patient access to advanced mental healthcare
What You’ll Own
Prior Authorization Management
- Submit, track, and manage prior authorizations for TMS and SPRAVATO® services
- Verify insurance eligibility, benefits, and coverage criteria
- Gather and organize required clinical documentation for submission
- Monitor authorization approvals, expiration dates, visit limits, and renewals
- Escalate urgent authorization barriers appropriately and proactively
Insurance & Payor Coordination
- Communicate directly with commercial insurance carriers, managed care organizations, and pharmacy benefit managers
- Navigate payer-specific medical necessity criteria and authorization requirements
- Resolve pending cases, denials, and documentation deficiencies efficiently
- Support appeals and reconsideration workflows when necessary
Clinical & Operational Collaboration
- Coordinate closely across clinical and operational teams to ensure authorization readiness aligns with scheduling and treatment timelines
- Maintain accurate documentation within EHR systems and operational tracking tools
- Help reduce delays between psychiatric evaluation, approval, and treatment initiation
SPRAVATO® Coordination Support
- Coordinate medication delivery timelines with specialty pharmacies
- Confirm treatment readiness and delivery status prior to scheduled appointments
- Communicate with clinical and operational teams regarding medication logistics and scheduling alignment
- Maintain organized tracking and documentation related to treatment coordination
Documentation & Compliance
- Maintain precise records of:
- Authorization approvals
- Reference numbers
- Insurance communication
- Coverage limitations
- Renewal timelines
- Ensure HIPAA compliance and confidentiality standards at all times
- Support operational reporting and audit readiness initiatives
What We’re Looking For
Required
- 2+ years of prior authorization experience within healthcare
- Experience navigating payer portals, insurance verification, and authorization workflows
- Strong understanding of medical terminology and healthcare operations
- Exceptional organizational skills and follow-through
- Ability to manage multiple cases simultaneously without sacrificing accuracy
- Proficiency with EHR/EMR systems and Microsoft Office or Google Workspace
- Strong communication and documentation skills
Preferred
- Behavioral health or psychiatry experience
- Familiarity with:
- TMS workflows
- Specialty medications
- Pharmacy coordination
- Appeals and denial management
- Experience working with Medicare and commercial behavioral health plans
What Success Looks Like
Successful Prior Authorization Specialists at My Psychiatrist:
- Operate with structure and consistency
- Move quickly without creating operational errors
- Anticipate authorization barriers before they delay care
- Maintain organized, audit-ready documentation
- Communicate clearly across clinical and operational teams
- Protect patient access through operational excellence and follow-through
You understand that every authorization represents something larger than paperwork:
a patient waiting for relief.
What You’ll Find Here
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) with company match
- PTO + paid holidays
- Structured onboarding and operational support
- Professional growth opportunities within a rapidly scaling organization
- A physician-led environment focused on quality, accountability, and innovation
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated platform includes:
- Psychiatry
- Therapy
- Psychology
- TMS
- SPRAVATO®
- Clinical research
- Patient access operations
We are building systems designed to support clinicians, improve patient access, and create a mental healthcare experience that is scalable, human, and built to last.
This role is part of that infrastructure.
Apply
If you thrive in structured environments, value accountability, and want your work to directly impact access to advanced mental healthcare—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
