Exceptional Care Is Built Through Exceptional Communication
At My Psychiatrist Lake Nona, we believe the patient experience is shaped by the moments between appointments just as much as the appointments themselves.
The follow-through.
The responsiveness.
The professionalism.
The ability to help patients feel informed and supported every step of the way.
The Patient Care Liaison plays a critical role in creating that experience.
This role is designed for someone who values communication, structure, emotional intelligence, and operational precision—and who understands that trust is built through consistency.
At our Lake Nona location, you will support a diverse patient population across the lifespan, working alongside Psychiatrists, Therapists, TMS providers, and multidisciplinary clinical teams within one of Florida’s fastest-growing physician-led mental health organizations.
This is not a traditional front desk role.
It is patient coordination, continuity of care, and operational excellence working together in real time.
The Why Behind the Role
Mental healthcare works best when patients feel:
- Guided
- Informed
- Supported
- Confident about what comes next
That level of trust is built through consistency, responsiveness, and follow-through.
As a Patient Care Liaison, you become the bridge between patients, providers, and the systems that keep care moving efficiently and professionally. Your ability to create calm and clarity directly impacts the patient experience and continuity of care.
At My Psychiatrist, we believe operational excellence and human connection should never compete with one another. This role exists to deliver both.
The Role
As a bilingual Patient Care Liaison at our Lake Nona mental health clinic, you will support:
- Patient coordination
- Scheduling continuity
- Appointment readiness
- Digital communication
- Provider workflow support
You will work closely with:
- Psychiatrists
- Therapists
- TMS providers
- Clinical teams
- Operations staff
- Existing patients across both in-person and telehealth services
Your work directly supports:
- Patient satisfaction
- Provider efficiency
- Workflow organization
- Continuity of mental healthcare services
What You’ll Own
Patient Experience & Front Desk Coordination
- Welcome and greet patients arriving for in-person psychiatry and therapy appointments
- Create a calm, professional, and organized office environment
- Notify providers promptly when patients are ready for appointments
Patient Communication & Follow-Up Coordination
- Conduct outbound calls to existing patients for appointment check-ins and follow-up scheduling
- Coordinate appointment reminders and rescheduling support using HIPAA-compliant texting platforms
- Guide patients through next steps with professionalism and clarity
- Support continuity of care through responsive communication and follow-through
Scheduling, Documentation & Workflow Support
- Accurately document patient interactions within EHR systems
- Maintain real-time scheduling accuracy across patient records and provider schedules
- Partner closely with providers and clinical teams to support efficient daily operations
- Escalate patient concerns appropriately and follow through to resolution
- Ensure HIPAA compliance and confidentiality standards at all times
Non-Negotiable Requirements
Required
- Bilingual English & Spanish
- 2+ years of experience in:
- Healthcare
- Patient coordination
- Medical front desk operations
- Behavioral health support
- Customer service environments
- Strong communication and organizational skills
- Experience working with EHR systems and scheduling workflows
- Comfort using texting platforms and digital communication tools
- Ability to multitask while maintaining professionalism and attention to detail
- Strong operational follow-through and accountability
What Success Looks Like
Successful Patient Care Liaisons at My Psychiatrist:
- Create seamless and organized patient experiences
- Communicate clearly, proactively, and professionally
- Maintain calm and structure within clinical environments
- Support providers through strong workflow coordination
- Take ownership of patient experience outcomes—not just assigned tasks
- Build trust through consistency, responsiveness, and professionalism
Patients feel welcomed.
Providers feel supported.
Care moves forward smoothly.
What You’ll Find Here
Compensation & Benefits
- Competitive compensation
- Full benefits package including medical, dental, and vision insurance
- 401(k) with employer match
- PTO + paid holidays
Infrastructure & Growth
- Structured onboarding and training
- Strong operational systems and clinical support
- Growth opportunities within patient operations and leadership pathways
- Exposure to one of Florida’s fastest-growing physician-led mental health organizations
Environment
- A modern behavioral health organization intentionally designed around patient access and continuity of care
- A team that values professionalism, ownership, structure, and human connection
- An organization scaling thoughtfully—with systems built to support both patients and clinicians
Why This Role Matters
Every interaction shapes how patients experience care.
The Patient Care Liaison helps ensure patients feel:
- Supported
- Informed
- Prepared
- Confident throughout their care journey
Your ability to create consistency, clarity, and professionalism directly impacts patient trust, provider workflow, and continuity of care.
That responsibility matters deeply.
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated platform includes:
- Psychiatry
- Talk therapy
- Psychological testing
- TMS & neuromodulation
- SPRAVATO®
- Patient operations
- Clinical research
We are building systems designed to support clinicians, improve patient access, and create mental healthcare that is scalable, human, and built to last.
This role is part of that vision.
Ready to Build Something That Matters?
If you value communication, structure, accountability, emotional intelligence, and meaningful human impact—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
