Help Create the Experience Patients Remember
At My Psychiatrist Lake Nona, patient care is shaped long before a clinical conversation begins.
It’s shaped by:
- How patients are welcomed
- How communication is handled
- How supported people feel throughout their care journey
The Patient Care Liaison plays a critical role in creating that experience.
This is not a traditional front desk position.
It is a highly coordinated patient-facing role designed to support continuity of care, provider workflow, and operational excellence within one of Florida’s fastest-growing physician-led mental health organizations.
We are looking for someone who brings professionalism, emotional intelligence, organization, and communication precision into every interaction—someone who understands that the details behind care matter just as much as the care itself.
Why This Role Matters
Mental healthcare works best when patients feel:
- Guided
- Informed
- Supported
- Confident about what comes next
That level of trust is built through consistency, responsiveness, and follow-through.
As a Patient Care Liaison, you become the bridge between patients, providers, and the systems that keep care moving efficiently and professionally. Your ability to create calm and clarity directly impacts the patient experience and continuity of care.
The Role
As a Bilingual Patient Care Liaison at our Boca Raton mental health clinic, you will support:
- Patient coordination
- Scheduling continuity
- Appointment readiness
- Digital communication
- Provider workflow support
You will work closely with:
- Psychiatrists
- Therapists
- TMS providers
- Clinical teams
- Operations staff
- Existing patients across both in-person and telehealth services
Your work directly supports:
- Patient satisfaction
- Provider efficiency
- Workflow organization
- Continuity of mental healthcare services
What You’ll Own
Patient Experience & Front Desk Coordination
- Welcome and greet patients arriving for in-person psychiatry and therapy appointments
- Create a calm, professional, and organized office environment
- Notify providers promptly when patients are ready for appointments
Patient Communication & Follow-Up Coordination
- Conduct outbound calls to existing patients for appointment check-ins and follow-up scheduling
- Coordinate appointment reminders and rescheduling support using HIPAA-compliant texting platforms
- Guide patients through next steps with professionalism and clarity
- Support continuity of care through responsive communication and follow-through
Scheduling, Documentation & Workflow Support
- Accurately document patient interactions within EHR systems
- Maintain real-time scheduling accuracy across patient records and provider schedules
- Partner closely with providers and clinical teams to support efficient daily operations
- Escalate patient concerns appropriately and follow through to resolution
- Ensure HIPAA compliance and confidentiality standards at all times
Non-Negotiable Requirements
Required
- Bilingual English & Spanish
- 2+ years of experience in:
- Healthcare
- Patient coordination
- Medical front desk operations
- Behavioral health support
- Customer service environments
- Strong communication and organizational skills
- Experience with EHR systems and scheduling workflows
- Comfort using texting platforms and digital communication tools
- Ability to multitask while maintaining professionalism and attention to detail
- Strong operational follow-through and accountability
What Success Looks Like
Successful Patient Care Liaisons at My Psychiatrist:
- Create seamless and organized patient experiences
- Communicate clearly, proactively, and professionally
- Maintain calm and structure within fast-paced clinical environments
- Support providers through strong workflow coordination
- Take ownership of patient experience outcomes—not just assigned tasks
- Build trust through consistency, responsiveness, and professionalism
Patients feel supported.
Providers feel prepared.
The system runs smoothly.
What You’ll Find Here
Compensation & Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) with employer match
- PTO + paid holidays
Infrastructure & Growth
- Structured onboarding and training
- Strong operational systems and clinical support
- Growth opportunities within patient experience and healthcare operations leadership
- Collaborative physician-led leadership focused on quality and accountability
Environment
- A modern Boca Raton behavioral health clinic intentionally designed around patient access and continuity of care
- A team that values professionalism, structure, communication, and human connection
- A rapidly growing organization building scalable mental healthcare systems designed to last
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated mental health platform includes:
- Psychiatry
- Talk therapy
- Psychological testing
- TMS & neuromodulation
- SPRAVATO®
- Patient access operations
We are building systems designed to support both clinicians and patients—creating mental healthcare that is scalable, human, and built to last.
Ready to Build Something That Matters?
If you value structure, communication, accountability, and meaningful human impact—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
