Note: Google Chrome is the preferred browser for optimal use with Telehealth. 

Technical Requirements 

• Device: Computer, tablet, or smartphone with a camera and microphone. 

• Internet Connection: Stable high-speed internet. 

• Preferred Browser: Latest version of Google Chrome for optimal performance. 

• Permissions: Ensure your browser has access to your camera and microphone. 

Environment Setup 

• Quiet Space: Choose a private area free from distractions. 

• Lighting: Ensure your face is well-lit. 

Background: Neutral background to minimize distractions.  

Open the Telehealth Visit Link sent to you via email or text message:

• At least 15 minutes before the start of your appointment, click the telehealth URL sent to you via email or text message.

• This will open the Telehealth Visit page in a new browser window. 

Enter Your Name:

• Type in your full name and click Continue. 

Request Permissions: 

• Click Request Permissions to allow access to your camera and microphone. 

• When prompted, click Allow to enable these permissions. 

Run the Pre-Call Test: 

• Click Run Test to start a system check. 

• Verify Camera: Ensure you can see yourself. Select the correct camera if you have multiple. 

• Verify Speaker: Confirm you can hear the test audio. 

• Verify Microphone: Record a short audio clip and play it back to ensure your microphone is working. 

• Connection Test: The system will automatically check your network speed. 

• Review the results. Green check marks indicate everything is working. If there are any issues, click Help me fix this for troubleshooting tips. 

Join the Visit Room: 

• Click Continue after the pre-call test. 

• Click Knock to notify your provider that you’ve arrived. 

You’ll enter a virtual waiting room until your provider lets you in. 

While You Wait: 

• Waiting for Approval: A message will confirm that your provider has been notified. 

• Provider Messages: Your provider may send updates. Please note you cannot reply to these messages. 

Ending the Visit: 

When the appointment concludes, click Leave to exit the session. 

Cannot Log in or Access the Visit: 

• Reset Password: Click “Forgot Your Password?” on the login page. 

Audio/Video Issues:

• Check Permissions: Ensure your browser has permission to access your camera and microphone. 

• Device Settings: Verify that your camera and microphone are functioning and not being used by another application. 

• Browser Compatibility: Use Google Chrome for the best experience. 

Connectivity Problems: 

• Stable Internet: Ensure you have a reliable internet connection. 

• Close Other Applications: Shut down programs that may use bandwidth. 

Enable Low Data Mode: This can help if you have a slow connection.